Electronic Proofs

You will receive an electronic proof with every order request. This proof will closely represent the image, color, and text placement of your print(s), but it won’t be the exact color. This is due to your monitor’s color settings being slightly different than that of the designers as well as our machinery. The colors of your proofs as they appear on your monitor are only a close representation of the final printed piece(s). We are not responsible for variances in final printed colors.

Physical Proofs

When ordering, you are able to request a physical proof for a small additional fee. Often times, your physical proof will be just a single, uncut printed sheet. Some items will be cut if the proofing requires it to be (like a booklet or anything that requires assembly).

Making a physical proof must be requested when ordering and before approval of the final print run. Because producing a physical proof often takes the same amount of time to run as the full job itself, they are generally only recommended for…

• Jobs of high importance
• Color matching/accuracy is crucial
• If you need to test the paper type for any reason

We always look at your artwork before sending you a quote and will alert you if something is low quality or has poor visiblity. If we cannot produce a physical proof for you, we will let you know. Some reasons we may decline your physical proof request are (but are not limited to): not enough time before your due date, insufficiant information/project details to produce a proof, your file has obvious errors that must be fixed first.

Color & Your Final Product

We use the latest digital presses with Pantone certification, as well as old-school offset and letterpress machines with Pantone inks. This helps ensure the closest match to your branding and color schemes as they are designed. However, the colors on your final prints may not exactly match what you see on screen and/or your previous order. Variations in color are normal and acceptable within ~10% of the value.

Cancellation & Returns

Orders may be eligible for cancellation upon request via email or text. If your order has not been approved/paid for, we are happy to help cancel it out.

If your order has already been approved and is already in production, we will inform you of any cancellation charges depending on the stage of the order. Once your order has gone to print, we cannot provide a refund. Because each order is entirely unique to the customer, it has no re-sale value once printed. All sales are final. If an approved/paid job is cancelled but has not yet been printed, any labor hours (physical proofs, graphic design, etc.) and/or administrative fees (credit card fees, etc.) will be subtracted from your refund. 

Refunds will not be issued for logo or design services. For orders between $0 – $49.99:  there will be a $5 fee. For orders over $50: a cancellation fee of 10% of the total order will be charged (a minimum of $15 and a maximum of $500*). *No cap on CC payments over $5000. All charges related to expedited printing (24-Hour Rush) or shipping are non-refundable, including returned orders for any reason. You must return 100% of the product within 15 days (at your own expense) from the time when the delivery was received.

If we verify that we made an error during your print process, we will reprint the order, free of charge.

Orders on hold due to file or payment issues will be cancelled if no response is received from the customer within two weeks. Charged orders that have been cancelled due to no response will be subject to a cancellation fee, as stated above.

All work and services rendered to customer remains our property until customer has paid for it and discharged all other debts owing to Oregon Print, dba Minuteman Press Gresham. If Customer misuses service(s) in any way, we reserve the right to contact the parties responsible for the misuse and demand the cost of the service(s).